Warranty policy

You can return an item purchased on outdoored.com.au for assessment if you believe it is defective, faulty or not fit for the purpose advertised.

You will need:

Your original order number

Description of fault and how it occurred

Photo of the faulty item. This can facilitate a faster assessment process and often means we do not require the return of the goods.

Warranty return process:

Complete and submit the Warranty Claim Request form that is available from customer service upon request.

If you wish to discuss your request, please contact our Warranty team directly on hello@outdoored.com.au or phone 08 9528 5255 Monday to Friday, 8:30am – 5pm AWST.

While we strive for efficient and quick turnaround times we will respond to your warranty query within 3 business days of receiving request.

Subject to assessment, we will repair, replace, exchange or refund the item up to the original purchased dollar value as required under Australian Consumer Law. Please allow 1-2 weeks for the warranty return to be processed following receipt of eligible items and 3-5 business days for any credit due to be posted to the original payment method once the refund is processed. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.

Outdoor Ed is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under Australian Consumer Law.

All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.

Manufacturer Warranty

Faulty, damaged or not fit for purpose goods purchased on outdoored.com.au are covered by manufacturer warranties. Warranty periods and conditions differ between brands and products. Please click on the links below for detailed warranty conditions for each brand.

ACCC Warranties

In addition to the Manufacturer Warranty, the ACCC provides you with additional warranties against defects as required under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au