Return Policy

Not quite what you wanted or changed your mind? No worries! If you are not 100% satisfied with your purchase, you may be eligible for a refund.

Change of mind return conditions:

Returned goods for a change of mind must be received back at our store address, 81 Dixon Road, Rockingham, Western Australia, 6168 within 28 days of the original purchase date.

Items must be sent back to us in original, as new condition, in undamaged packaging with tags still attached.

All return items must be shipped with a completed Return Authorisation Form (RAF) Packing List. We are not able to process returns if an RAF packing list is not provided. If an item is being returned in person to the store you will only be required to bring a copy of your tax receipt for the purchase.

Items must be returned using a trackable freight method, at your expense. Alternately items can be delivered in person to our store address: 81 Dixon Road, Rockingham, Western Australia, 6168.

We do not charge restocking fees or refund original shipping and handling fees.

We aim to accept all eligible change of mind returns. In the unlikely event that an item is returned to us in an unsaleable condition or does not meet our return conditions, we may have to send it back to you at your expense.

Items exempt from our change of mind return policy include, but are not limited to: all load bearing climbing rope access or safety equipment, underwear and thermals such as boxer shorts, briefs, sports bras and long johns, sleeping bags, sheets, face masks, food, sleeping liners and all clearance items.

Special order items, products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.

Order cancellations:

 If notified before goods have been dispatched, Outdoor Ed can accommodate order cancelations. If items have been shipped, Outdoor Ed reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

Change of mind return process:

If you would like to arrange a return, please contact our customer service team via phone on 08 9528 5255 or email to hello@outdoored.com.au

Provided your return meets the conditions of our Return Policy, your return will be processed, and a credit returned to the payment method on your order. Please allow 1-2 weeks for the return to be processed following receipt of eligible items and 3-5 business days for the credit to be posted to the original payment method once the refund is processed.

Incorrect shipment:

If we have made an error with your shipment, we will collect your order free of charge and cover the cost of shipping the replacement item. In this instance, please contact our customer service team within 48 hours of receiving your shipment at hello@outdoored.com.au or 08 9528 5255 Monday to Friday, 8:30am to 5:00pm  AWST – you will need your original purchase order number.

Applicability:

This Return Policy relates to items purchased on the outdoored.com.au website only. All other items must be returned to the original place of purchase.

This Return Policy relates only to product returns for a change of mind in accordance with the conditions above. For information relating to other product returns, please see our Warranty Policy.